Alzar

orders

HOW TO SHOP THROUGH THE CLIENT RELATION CENTER?
IS THERE A Alzar E-BOUTIQUE CELL PHONE APPLICATION I CAN USE TO MAKE A PURCHASE?
HOW MANY Alzar CREATIONS MAY I PURCHASE IN ONE ORDER?

shipping & delivery

DELIVERY
ORDER TRACKING
RECEIPT OF DELIVERY
MAY I PICK UP MY E-BOUTIQUE PURCHASE AT A Alzar BOUTIQUE?
I LIVE OUTSIDE THE UNITED STATES. MAY I STILL PLACE AN ORDER THROUGH THE E-BOUTIQUE FOR DELIVERY OUTSIDE THE US?
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
WHAT ARE YOUR SHIPPING FEES?
MAY I SHIP MY ORDER TO MULTIPLE ADDRESSES?

payment

SECURE PAYMENT
WHAT IS A CVV?
MAY I CHANGE OR MODIFY THE CHOSEN PAYMENT METHOD OR DELIVERY TYPE AFTER MY ONLINE ORDER IS SUBMITTED?
IS IT POSSIBLE TO CHARGE A SINGLE ORDER TO TWO DIFFERENT CREDIT CARDS, OR TO USE TWO DIFFERENT PAYMENT METHODS FOR THE SAME ORDER?
WHAT PAYMENT METHODS DO YOU ACCEPT?

returns and exchanges

RETURN POLICY 1/2
RETURN POLICY 2/2
IF I AM NOT PLEASED WITH MY PURCHASE, MAY I CANCEL, RETURN OR EXCHANGE IT?

after-sale & customer service

GUARANTEE
HOW MAY I RECEIVE A RECEIPT FOR MY E-BOUTIQUE PURCHASE?
WILL A Alzar SHOPPING BAG COME WITH MY PURCHASE?
WHICH Alzar BOUTIQUE WILL APPEAR ON MY AUTHENTICITY WARRANTY CARD?

e-complimentary services

DO YOU OFFER GIFT-WRAPPING?
MAY I INCLUDE A PERSONAL GIFT MESSAGE WITH MY PURCHASE?

additional sections

PRIVACY AND COOKIES

HOW TO SHOP THROUGH THE CLIENT RELATION CENTER?

You are also able to complete your purchase by telephone, via our Client Relation Center. If you are interested in purchasing a creation which is listed as “temporarily unavailable”, we invite you to contact our Client Relation Center. A Alzar Ambassador will provide you with further information.

Frequently asked questions

HOW TO SHOP THROUGH THE CLIENT RELATION CENTER?

CUSTOMER CARE

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